New model ensures food safety and quality, while minimising HACCP critical touch points
It’s the microwave that’s almost impossible to operate incorrectly. With ScanHeat from Falcon, the user simply scans the barcode on the food packaging, pops it in the oven and waits for the beep. ScanHeat does the rest.
The new microwave was developed by Marren for Falcon. The scanning system not only means the user can’t go wrong, it also ensures safety and eating quality. That’s thanks to its multi-stage cooking, which allows three separate steps within each program, making it easy to get exactly the results required. Since it can hold up to 900 programs, there’s almost no end to the recipes it can cook. And if a site needs a 901st, it’s not an issue as it’s very easy to create a new cooking program, using the ScanHeat App.
A vital issue that’s even more in focus due to the pandemic is reducing critical HACCP touch points. The ScanHeat helps here since there’s no need to unwrap the food, or to touch the control panel. Hygiene is further enhanced by the wipe clean oven chamber and the removable roof liner and air filter.
As kitchens get smaller there’s more and more pressure to reduce the equipment’s footprint. The ScanHeat scores here, too, as it’s stackable, with no need for additional kit – so two microwaves occupy the same footprint as one.
The machine is just one part of the story – looking after it long term is the other. Falcon will be offering a full customer after sales package, including training, while Marren will be delivering comprehensive service support.
“Marren is the microwave specialist,” says Lawrence Hughes, sales director of Falcon. “They develop excellent microwaves and they back them up with award-winning, market-leading service. When we realised our customers had a requirement for this type of technology, Marren were the obvious partner of choice for us.”
Marren will offer a comprehensive choice of service packages, from full PPM to ad hoc repair. Because they are a microwave specialist, their engineers deliver a very high first-time fix rate of 95%. Amongst the company’s service industry ‘firsts’ are smart glasses for engineers. They allow managers in the office to ‘see’ through the glasses the engineers in the field are wearing, so they can offer direct support and help sort any tricky technical problem.
Kelly Barrell is business development manager at Marren. “We are really excited to be working with an iconic brand like Falcon Foodservice Equipment on the ScanHeat microwave,” she says. “After focusing on this project for over 16 months it’s so rewarding to see it winging its way into the market.”
Hughes says, “ScanHeat’s ‘scan-heat-eat’ offer provides a safe, effective cooking solution in a huge range of sites, across the industry. We expect it to appeal especially in sectors such as self-service, QSR, universities, canteens and hospitals.”
Marren is the UK’s leading specialist in microwave technology and specialist forms of foodservice equipment. The company has over 35 years’ experience of repairing, servicing and maintaining catering equipment, and has a reputation for providing exceptional service and delivering a first-time fix. Visit www.marren.co.uk for more information.
Falcon is the market-leading UK manufacturer of professional cooking equipment and is the UK distributor for Lainox combination ovens. The company combines a reputation for performance, reliability and innovation with a history going back over 200 years. Today Falcon supplies foodservice operators throughout the catering industry, exporting around the globe. Its comprehensive product portfolio is backed by award-winning customer support. Visit www.falconfoodservice.com for more information.