Customize Consent Preferences

We use cookies to help you navigate efficiently and perform certain functions. You will find detailed information about all cookies under each consent category below.

The cookies that are categorized as "Necessary" are stored on your browser as they are essential for enabling the basic functionalities of the site. ... 

Always Active

Necessary cookies are required to enable the basic features of this site, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data.

No cookies to display.

Functional cookies help perform certain functionalities like sharing the content of the website on social media platforms, collecting feedback, and other third-party features.

No cookies to display.

Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.

No cookies to display.

Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.

No cookies to display.

Advertisement cookies are used to provide visitors with customized advertisements based on the pages you visited previously and to analyze the effectiveness of the ad campaigns.

No cookies to display.

Falcon Foodservice appoints Ruby Hennessey as Customer Service Manager

Her role is to develop Falcon’s customer buying experience

Falcon Foodservice has appointed Ruby Hennessey as its new Customer Service Manager, leading the company’s customer service team.

Ruby began her career as a telesales operative at Youngs Seafood, before becoming account manager and national account manager. Following that she moved to Mortara, a medical device manufacturer which specialises in patient monitoring and cardiology diagnostic equipment. Over her seventeen years there she started in the human resources department before becoming the personal assistant to the managing director. Five years ago she became customer service manager.

At Falcon she’ll be tasked with overhauling the customer experience at every stage of the order process, from initial enquiry to product delivery and aftersales care.

“Good customer service is a minimum requirement for any company these days,” she says. “Customers expect products to perform.  What makes the difference in terms of loyalty and repeat purchasing is the quality of service throughout the entire buying process and beyond. A big part of my role will be looking at how we communicate with our customers, including our distributor network, and looking at ways in which we can improve. I like helping people and solving problems. I’m really looking forward to interacting with Falcon customers old and new!”

“It’s clear that Ruby has a real passion for sales and customer service,” says Karen Wallace, Falcon’s Finance Director. “She’s got bags of enthusiasm and plenty of ideas about how to enhance the experience, not just of buying Falcon equipment, but of owning and operating it throughout its lifetime, too. This, combined with her experience and knowledge in her previous roles, convinced me that she’s the ideal person to lead, develop and enhance our customer service delivery.”

Lawrence Hughes, Sales & Marketing Director added: “I’m delighted to have Ruby join our team, she’s got great experience and her people skills really do make her a good fit for the role. I look forward to working closely with her as we look at ways in which we can continue to improve our customer service.”

Anyone looking to contact Ruby can reach her on 01786 455216 or rhennessey@falconfoodservice.com

Ruby lives in Stirling, has been married for 34 years and has one daughter.

 

 

 

Leave a Reply

Your email address will not be published. Required fields are marked *