Her role is to develop Falcon’s customer buying experience
Falcon Foodservice has appointed Ruby Hennessey as its new Customer Service Manager, leading the company’s customer service team.
Ruby began her career as a telesales operative at Youngs Seafood, before becoming account manager and national account manager. Following that she moved to Mortara, a medical device manufacturer which specialises in patient monitoring and cardiology diagnostic equipment. Over her seventeen years there she started in the human resources department before becoming the personal assistant to the managing director. Five years ago she became customer service manager.
At Falcon she’ll be tasked with overhauling the customer experience at every stage of the order process, from initial enquiry to product delivery and aftersales care.
“Good customer service is a minimum requirement for any company these days,” she says. “Customers expect products to perform. What makes the difference in terms of loyalty and repeat purchasing is the quality of service throughout the entire buying process and beyond. A big part of my role will be looking at how we communicate with our customers, including our distributor network, and looking at ways in which we can improve. I like helping people and solving problems. I’m really looking forward to interacting with Falcon customers old and new!”
“It’s clear that Ruby has a real passion for sales and customer service,” says Karen Wallace, Falcon’s Finance Director. “She’s got bags of enthusiasm and plenty of ideas about how to enhance the experience, not just of buying Falcon equipment, but of owning and operating it throughout its lifetime, too. This, combined with her experience and knowledge in her previous roles, convinced me that she’s the ideal person to lead, develop and enhance our customer service delivery.”
Lawrence Hughes, Sales & Marketing Director added: “I’m delighted to have Ruby join our team, she’s got great experience and her people skills really do make her a good fit for the role. I look forward to working closely with her as we look at ways in which we can continue to improve our customer service.”
Anyone looking to contact Ruby can reach her on 01786 455216 or rhennessey@falconfoodservice.com
Ruby lives in Stirling, has been married for 34 years and has one daughter.