The Club at Cadbury House, Bristol focuses on customers with Call Systems Technology’s EasyCall service buttons
The Club at Doubletree by Hilton, Cadbury House, Bristol is one of the largest independent health clubs in the UK. Open seven days a week and, with 4,500 members locally as well as visitors to the hotel, it is a bustling establishment.
Members and guests can get healthy, bistro-type meals from 8am to 10pm in the Lounge. Designed for comfort and relaxation, the Lounge has high-backed leather seated booths with TVs showing dedicated sports channels such as Sky Sports.
“We aim to provide our visitors with both a casual atmosphere and truly excellent service,” explains Murray Whittington, manager at The Club. “We installed Call Systems Technology’s EasyCall buttons so guests could call for service without leaving their seats.
“EasyCall really suits the informal but attentive service we are fostering,” says Whittington. “It’s a very simple wireless system. When a customer needs assistance they press the call button, that then shows on a wall-mounted display behind the bar so a member of staff can respond immediately.”
Altogether The Club has 17 service buttons sited on the tables in the lounge. There is seating for 48 and at lunch time they regularly turn about 65 – 70 covers.
“We’re the only club around with a system like this and guests often comment on how good it is,” says Whittington. “They feel in control. Some of our guests stay a whole afternoon watching sports. With the EasyCall buttons they don’t have to interrupt their viewing to get our attention for ordering food or more drinks.”
During busy periods guests are seated with the menu and once ready to order they can hit the button to summon staff.
“It’s a very customer-focused system. Guests only call staff over when they want them, so they don’t feel pressurised. But at the same time it means we never miss an order,” says Whittington.
This system is very easy to maintain. The Club only has to change the batteries in the table top buttons once in a while and that’s it. The system has improved the efficiency of the team at The Club, targeting service and leaving staff free to serve those that need help.
“We’re very happy with the support we get from CST,” says Whittington. “We know they are only a phone call away if we have any problems – but to be fair we really don’t have any!”
For details, Freephone Call Systems Technology on 0800 389 5642 or call 020 8381 1338, email the company at solutions@call-systems.com or visit the CST website www.call-systems.com