Stand C50, Earls Court 2, October 12-14th 2009
Alongside its award-winning range of communications solutions, Call-Systems Technology (CST) will spotlight a new range of hi-tech security systems for the hospitality market at the Restaurant Show ’09. The range is distributed by CST’s subsidiary, Security-Systems Technology (SST), and as well as established products, such as CCTV, the stand will feature cutting edge technologies that the company says will have a dramatic impact on restaurant safety, security and human resource management.
SST: the changing face of restaurant security
Access control is becoming a big issue for all hospitality businesses. SST offers a range of access control systems using a variety of technologies including swipe cards, proximity tokens, PIN keypads and biometrics.
For example, SST’s ‘Proximity’ Access Control is demonstrated at the Show. As well as ensuring that only authorised personnel can enter controlled areas, Proximity lets them through quickly – enhancing safety, security and efficiency all at the same time. Staff simply hold the Proximity card or keyfob near the small door controller to gain entry.
SST can also provide an advanced PC-based, networked system that gives central control of all doors, including, if required, across multiple sites. The system also logs every time a controlled door is used so that management have a complete report of activities.
Staff ‘time and attendance’ is another major headache for restaurateurs, especially with numerous shift patterns, and SST will launch simple-to-use, practical solutions that guarantee absolute integrity. Using the latest hand-scanning, biometric technology, the system will allow staff to clock in and out simply by placing their hand on a compact scanner. As well as reducing payroll costs, by automatically calculating employee hours and overtime, the system is tamper-proof, robust and unaffected by dust or grease. It also eliminates ‘buddy punching’ where staff sign in for one another. The TNA and Handswipe Lite systems integrate with the most popular payroll and HR packages such as Sage and Pegasus.
Other SST security products being demonstrated live on stand C50 include CCTV and Intelligent Video Analytics, a system that (amongst other features) can automatically monitor empty areas and warns of unusual behaviour; and People Counting, which monitors the number of guests for both safety and commercial reasons.
CST: better communications for better service and better business
Show visitors will also be able to take part in live demonstrations of the latest versions of CST’s ‘Call’ hospitality paging systems. These simple, efficient and economical products are wireless, and thus easy to install, have no running costs and can improve virtually every aspect of a restaurant business, from food quality to profitability.
For example, EasyCall is a simple, table-mounted push-button system that lets the waiter know which table wants to place an order. It’s ideal for those ‘multi-room’ sites where waiting staff can’t see all the tables easily and can pay for itself within weeks, simply from the extra orders it generates and the saving on labour costs, since it frees up staff to do other things.
With ButlerCall, clients press the ‘service’ call button. With bespoke button designs, CST can adapt the functionality of the ButlerCall system for the site’s customer service requirements and match it to the meeting room or executive dining interior design. The call button unit can have several functions, for example to call hospitality, service or audiovisual support. The button message will display the service required, with the room location, on a light box, scrolling display, pager or DECT phone.
Other Call systems on show include the ever-popular WaiterCall, which allows the kitchen to alert waiters when orders are ready. It ensures drinks and food are served as quickly and efficiently as possible and, because service is faster, food quality is enhanced and tables can be turned more quickly, increasing sales. Meanwhile CustomerCall effectively ‘disguises’ queues for tables in busy bars and restaurants. Guests are given a pager when they arrive so they can buy drinks in the bar while waiting for a table – instead of queuing or walking away. As soon as a table is ready, the pager discreetly alerts the guests.
CST’s Genesis range of ‘smart’ software packages integrates all restaurant communications to ensure staff know what they need to know – instantly. Designed for larger restaurants and hotels, it provides a vital link between reception, management, back office and security, so that everyone can be contacted instantly. It links to fire alarms and security doors and works with all communications equipment, including pagers, DECT units (cordless digital phones), two-way radios and even mobile phones with the new private mobile network.
For details freephone Call-Systems Technology on 0800 389 5642, email the company at sales@call-systems.com or visit the CST website www.call-systems.com
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Call-Systems Technology (CST) supplies an award-winning range of specialist communications and software products for the UK hospitality industry. The company has introduced many technology innovations which have enhanced service and improved efficiency, helping UK caterers to satisfy their customers and increase their profitability.
The CST portfolio ranges from simple pager systems through restaurant management software to sophisticated packages for improved facilities management. CST’s award-winning Call range includes WaiterCall™, CustomerCall™, PageCall™, StoreCall™, ButlerCall™ and EasyCall™. ResPAK™ is an advanced conference and table management solution. CST’s latest products include the ConnectSmart® portfolio of restaurant automation products, developed and proven in the USA by QSR Automations®.
CST provides solutions in every sector of the market, including hotels, conference centres, stadia, bars, restaurants, schools and hospitals.